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How do I choose the correct phone case?

Select your exact phone brand and model from the product options before placing your order. Phone models can look similar, so please check your device settings if you are unsure. Contact us before ordering if you need help.

Are KOVARO cases compatible with every phone?

Compatibility depends on the specific product. Each listing should show the phone models available for that design. Please select the correct model before adding the item to your cart.

Will the case look exactly like the product photos?

We aim to represent each design as accurately as possible. Colours may appear slightly different depending on your screen brightness, display settings and lighting conditions.

What materials are KOVARO cases made from?

Materials can vary by design and case type. Please check the product description for the specific material, finish and features of the case you are interested in.

Do your cases support wireless charging?

Wireless charging compatibility depends on the case design and your phone. Check the individual product description and your device manufacturer's charging guidance before purchasing.

Is Cash on Delivery available?

Available payment methods, including Cash on Delivery where offered, are displayed at checkout after you enter your delivery details. Availability may depend on your location and order.

Which payment methods can I use?

Payment methods available for your order will be shown at checkout. These may include UPI, cards, net banking, wallets and other supported payment options.

How long will delivery take?

Delivery estimates depend on your location and the shipping option available for your order. Please check the delivery estimate shown at checkout or in your order confirmation.

How can I track my order?

Once your order is dispatched, use the tracking details shared with you to follow its progress. You can also visit the Track Order page or contact our support team for assistance.

Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible with your order number. Requests depend on whether the order has already been processed or dispatched. Please review our cancellation policy for details.

What if I receive a damaged or incorrect product?

Please contact us promptly with your order number and clear photos of the item and packaging. We will review the issue and guide you through the next steps under our returns and refund policy.

Can I return or exchange a phone case?

Returns and exchanges are subject to the conditions in our Returns and Refund Policy. Please review the policy before ordering, especially for model-specific products and customised items.

How should I clean and care for my phone case?

For routine cleaning, use a soft, slightly damp cloth. Avoid harsh chemicals, abrasive cleaners and excessive heat. Follow any care instructions supplied with your specific product.

Do you offer bulk or business orders?

For bulk enquiries or business-related orders, contact our team with the product, quantity and phone models you are interested in. We can confirm whether your request can be accommodated.

How do I contact KOVARO customer support?

Use the Contact KOVARO link on this page or email the support address shown here. Include your order number if your question is about an existing purchase.

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